TERMS AND CONDITIONS THIRD‑PARTY PROVIDER SERVICES
This document sets out
the terms governing the services provided by MoveWise
in its capacity as an intermediary, enabling Users to connect with Chartered
Accountants and Tax Lawyers - independent third-party provider - for the
purpose of requesting and receiving tax services, including tax consulting,
support in accessing favorable tax regimes, setting
up a self-employed position, and assistance with filing annual tax returns, etc.
MoveWise oversees the selection of the
professional best suited to the User s specific needs and handles remote
payment operations via the issuance of a secure Stripe Connect payment link.
All services are
provided outside the www.movewise.net platform. It is specified that MoveWise is not a party to the consultancy agreement
between the User and the third-party provider, nor does it assume any
responsibility for the performance of the service by the third-party provider.
1.
Definitions
To allow a complete
understanding and acceptance of these terms and conditions, the following
terms, in the singular and in the plural, shall have the meaning indicated
below:
● Owner or MoveWise: MoveWise S.R.L.,
with registered office at Via San Gregorio 25, 20124 Milan, VAT No.
13223480966, fully paid-up share capital of 2,500.00, certified email (PEC): movewisesrl@pec.it
● MoveWise Services: Immigration Services,
such as support with visa applications, residence registration, personal ID
card and fiscal code requirements, enrolment in the public healthcare system,
etc., sold by the MoveWise
● Third‑party Provider Services: Tax
Services, such as tax consultation, support with the activation of special tax
regimes, setting up a self-employed position, annual tax return, etc., provided
by Chartered Accountants / Tax Lawyers / Accounting firms as Third-party
Providers
● User: any
individual interested in the services offered by MoveWise
or by Third-party Providers
●
Consumer User: the natural person who enters a
contract for purposes not related to their trade, business, or profession
●
Professional User: the adult natural person or legal
entity who enters a contract for the purposes or needs of their trade,
business, or profession
● Third‑party Provider: the natural or legal person, other
than the Owner, who offers Services within the scope of their commercial,
business or professional activity. The relationship between the Third-party
Provider and the User is governed by the Third-party Provider s Terms and Conditions
[www.movewise.net/en/terms-third-party]
● Stripe Connect Payment Link: the dedicated and secure payment link generated through the Stripe
Connect by MoveWise and addressed to the User, in
order to enable the remote purchase of a Service provided by the Third-party
Provider
● Conditions:
this contract, which governs the relationship between the Third-party Provider
and the Users, as well as the provision of Services by the Third-party
Providers.
2.
Third‑party Providers
Services
Third-party Provider
provides Users:
●
Service 1: Tax Consultation, which is designed to provide
a comprehensive analysis of the User s tax position, their corresponding tax
liabilities, future fiscal projections, and an overview of the applicable
country's tax system. The service comprises a 45 mins video call with the user
for data collection and answer to user's questions
●
Service 2: Fiscal support and Annual Tax Return
preparation support for self-employed, employees and retirees. The scope of
service also entails assistance with the setup of the VAT position and/or
assistance in applying for any favourable tax regimes for which the client is
eligible
●
Service 3: Analysis and Assistance in the
Application Process for Users Seeking to Benefit from a special fiscal regime
(example Beckham Law regime). The service includes the assistance in analysing
the client situation and applying to access the favourable tax regime Beckham
Law.
●
Service 4: Any additional services requested
by the user according to their specific requirements.
In order to allow the User
to purchase Third‑party Provider Services at a
distance, MoveWise adopts the following procedure:
●
Selection of the Third‑party Provider:
MoveWise, acting with full autonomy and at its sole
discretion, identifies the Third‑party
Provider that is most suitable to the User s specific case
●
Generation of the link: MoveWise
generates a dedicated Stripe Connect Payment Link specifying (i) the identity and contact details of the Third‑party Provider, (ii) the description of the Third‑party Service, (iii) the total price inclusive of VAT (where applicable)
and (iv) a reference to these Conditions and to any additional contractual
terms provided by the Third‑party Provider
●
Transmission of the link: the Stripe Connect Payment Link is
transmitted to the User by e‑mail or other remote communication
means chosen by MoveWise (such as WhatsApp or SMS)
●
Flow of funds: the payment is credited directly
to the Stripe account of the Third‑party
Provider. MoveWise does not collect or hold the sums
paid by the User and therefore cannot be considered the seller or the
beneficiary of the payment
●
Documentation: immediately after payment, the
Third‑party Provider sends the User a
payment receipt or an invoice.
3.
Relationship between the Owner,
Third-party Providers, and Users
Users are expected to
provide accurate and complete information during the initial consultation and
throughout the service delivery process. Any misrepresentation or omission of
crucial information may result in delays or inability to deliver the contracted
services.
The Third-party Providers
are committed to delivering high-quality services. However, they shall not be
held liable for any delays or failures in service delivery due to incorrect
information provided by the User or external factors beyond their control.
For Third‑party Services, the contract is concluded exclusively between the User
and the relevant Third‑party Provider. MoveWise
acts solely as an independent intermediary that (i)
selects the provider and (ii) facilitates payment through Stripe Connect.
Consequently, the performance of the Third‑party Service and any related liability rest entirely with the Third‑party Provider.
MoveWise shall not, under any circumstances,
be considered a party to the contract between the User and the Third‑party Provider, nor shall MoveWise be liable
for the execution of the Third‑party Service.
4.
Purchase Procedure and Conclusion of
the Contract
The Service Provision
Contract is concluded through a Stripe Connect payment link together with a
detailed proposal that includes the service description and pricing. The
provision of services is deemed concluded and binding pursuant to Article 51,
paragraph 6, of the Consumer Code when the User, after receiving the summary
email, makes payment via the Stripe Connect link. This action constitutes an
expression of intent and full acceptance of these Conditions. MoveWise sends an order confirmation immediately after
payment, including the order summary and a copy or URL of these Conditions,
while the third-party provider issues the invoice.
Purchases of one or
more Services are permitted for both Consumer Users and Professional Users.
Purchase requests are
allowed only from individuals of legal age. For minors, any purchase must be
reviewed and authorized by parents or legal guardians.
The User is
responsible for verifying the accuracy of the data in the order confirmation
and must immediately notify the Owner of any errors.
The User should retain
a copy of the order, the confirmation, and the Conditions.
5.
Prices and payments
For each Service the
price including VAT, if due is indicated. If the price cannot be calculated in
advance, due to the nature of the Service, the methods for calculating the
price shall be indicated.
The Third‑party Provider reserves the right to change the price of the Services as
well as any additional costs at any time. It is understood that price changes
shall in no case affect the contracts already concluded before such change.
The User undertakes to
pay the price of the Services via the provided Stripe link and to supply the
requested information. To ensure the protection of personal data, MoveWise never has access to the User's payment
information, such as credit card numbers, cardholder names, or passwords. If
Stripe denies payment authorisation, the Third‑party Provider shall not provide the Services and shall not be held
liable in any way.
Stripe, which manages the
payment process, is responsible for safeguarding payment data. In the event of
any issues related to the transaction, the User must contact Stripe directly to
resolve the matter.
6.
Billing
The User who intended to
receive the invoice for the payment shall provide the Third‑party Provider with the billing information. In this case, the User
declares that the information provided is true and releases the Third‑party Provider from any liability in this regard.
7.
User s right to withdrawal from the
purchase of Services
The Consumer User and
Professional User has the right to withdraw from the contract without penalty
and without specifying the reason, within the term of 14 days from the date of
signature of the contract, by sending a written communication to the e-mail
address info@movewise.net, using the optional
withdrawal form in the following article or any other written declaration.
In the event of a
correctly exercised withdrawal, the User will be refunded the amount paid. The
refund will be issued promptly, using the same payment method used for the
purchase, within a maximum of 14 days from the date of the refund request.
The User acknowledges and
accepts that they will lose the right of withdrawal once the service has been
fully performed. If the service has not been fully rendered and the User wishes
to withdraw from the contract, the Consumer User shall be required to pay the
Holder an amount proportional to what has been effectively provided up to the
moment the right of withdrawal was exercised.
8.
Optional form to exercise the right
to withdrawal
The User can withdraw
from the contract by using the following form, which must be completed in its
entirety and sent to the e-mail address info@movewise.net
before the withdrawal period has expired:
I hereby communicate the withdrawal from the
sales or supply contract relating to the following service __________
Order number: _______
Date of the order: _______
Name and surname: _______
Address: ______
E-mail associated with the account from which the order was made:
____________________
Date: __________
9.
Limitation of liability
The Third‑party Provider is solely responsible for the quality and performance of
the service provided. MoveWise assumes no liability
for the outcomes of the professional Service.
The User should be aware
that MoveWise is not a party to the consultancy
agreement between the User and the Third‑party Provider.
10.
Force majeure
The Third‑party Provider shall not be held responsible for the failure or late
fulfilment of its obligations, due to circumstances beyond its reasonable
control due to events of force majeure or, in any case, to unforeseen and
unforeseeable events and, in any case, independent of its will.
The fulfilment of the
obligations by the Third‑party Provider shall be considered
suspended for the period in which events of force majeure occur.
The Third‑party Provider will perform any act in his power in order to identify
solutions that allow the correct fulfilment of his obligations despite the
persistence of events due to force majeure.
11.
Privacy
The protection and
processing of personal data by the Third‑party Provider will be in accordance with the Privacy Policy share by
the Third‑party Provider.
Pursuant to Articles 4
and 24 of Regulation (EU) 2016/679 ( GDPR ), MoveWise
and each Third-party Provider act as independent data controllers for the
personal data they respectively collect and process in the context of providing
their own services.
MoveWise shall communicate to the
Third-party Provider only the User s personal data that are strictly necessary
for the execution of the requested service; such communication constitutes a
data transfer between independent controllers.
The protection and
processing of personal data by MoveWise will be in
accordance with the Privacy Policy which can be consulted on the page https://www.movewise.net/en/movewise-privacy-policy.
12.
Applicable law and jurisdiction
The Conditions are
subject to Italian law.
For Consumer Users, any
dispute concerning execution and interpretation of these Conditions shall be
referred to courts where the Consumer User resides or has elected domicile, if
located in the territory of the Italian Republic, without prejudice to the
right of the User Consumer of going to court other than the "consumer
court" pursuant to Section 66 bis of the Italian Consumer Code, competent
for the territory according to one of the criteria of the Sections 18, 19 and
20 of the civil procedural code.
The application to
Consumer Users who do not have their residence or domicile in Italy of any more
favourable and mandatory provisions established by the law of the country in
which they have their residence or domicile is reserved, in particular in relation
to the term for the exercise of the right of withdrawal, after the return of
the Services, in case of exercise of this right, the formalities of the
communication and the legal guarantee of conformity.
For Users who are not
Consumers, any dispute concerning the application, execution and interpretation
of these Conditions will be referred to the forum of the place where the Third-party
Provider is based.
Updated on 15
September 2025